Jacob was super patient and helpful. He was available anytime I had questions/ concerns about my MINI, and I would definitely be visiting this MINI dealership again.
They team at Mini was incredibly flexible with our appointment times and did a great job communicating the issues they uncovered and the costs associated. I was out of town and found it such a relief that the car was handled perfectly and ready to go immediately on my return.
**CONTINUED FROM SHAUN HILLER*** Since I had so much time on my hands, I did myself the favor of reading the MANY NEGATIVE reviews of MINI of DALLAS. Attached to every negative review is a “canned” response telling the customer that they were sorry, and to call the General Manager so he can deal with the issue directly. Well, I called the number, which happens to be MINI of DALLAS’s GENERAL call line, and asked for the GM. Of course, the GM is not available; NO BIG SURPRISE at this juncture. So in a now RAGE, I call MINI of ARLINGTON to speak to their representatives to see if there was some way known to man to having the Government complete an aerial BOMBING RUN on MINI of DALLAS to wipe their sorry A$$es off the planet. During my conversation with a manager at MINI of ARLINGTON, I was transferred to the THEIR SERVICE MANAGER, Dustin of MINI of ARLINGTON. After hearing about the CLUSTER F$%K that was going on at MINI of DALLAS (sorry for the colorful conversation Dustin), Dustin and his team JUMPED into action, and advised me that they were going to IMEDATELY send a TOW TRUCK to MINI of DALLAS, tow my MINI to their facility to repair it, AND were going to personally DRIVE a LOANER MINI to my place of BUSINESS that is nearly 30 miles AWAY FROM THEM. As well, Dustin told me VIA THE PHONE NO LESS, that he was going to PERSONALLY call MINI of DALLAS’s service MANAGER, and get to the bottom of things. Dustin calls me back 5 minutes later to tell me that DALLAS of MINI MIRACULOUSLY had my vehicle DONE, even though I was JUST told 15 minutes earlier that it hadn’t been worked on yet. In the end, I catch ANOTHER LYFT to MINI OF DALLAS, walk in, and chat to their Service Manger. With ALL that has been said, Dallas’s service Manager was polite, didn’t for one moment hesitate on handing the keys over to me, and I DROVE OFF. IN the short, I would STILL probably be waiting and wondering if my wife’s car would EVER be done, if it wasn’t for the OUTSTANDING assistance of Dustin at MINI of ARLINGTON. And a message to Dustin at MINI of ARLINGTON: SIR, as I told you on the phone, leaving the parking lot of MINI of DALLAS with my MIDDLE FINGER IN THE AIR, YOU SIR, have a customer for LIFE….
Great experience from start to finish. Very streamlined process, best experience at a dealership ever! Highly recommend.