Carlos was very helpful in managing what was initially thought to be a pricey repair. Work was completed timely and at a much more reasonable price. Thanks
Great loaner. Good text app allowing all communication
John is always detailed, responsive and provides outstanding customer service!!! My experience at this dealer is consistent and excellent service customer service. Thorough updates during car repairs and always professional!!
Mini has one of the best service programs you can find. They answer your questions without trying to sell you unneeded stuff. They have this neat little program that sends you notifications of what they find and about how much it takes to fix the problem. If you decide to not approve the fix no problem move to the next one. Need to leave and get something else done no problem ask them to schedule a loaner mini. Can't bring it pack cause you are at work no problem they have a valet service program. I used to work at ...
Carlos has been an awesome customer service rep. Very detailed about what it took to get the car right. Very honest on what needed to be done and what could wait. Anytime called to get status updates, he was always available and willing to answer questions we had.
My SA is John Coons and he is always diligent and attentive to my requests/concerns, highly knowledgeable and communicative. Every point of contact (initial greeter to the individual who brings you home/the loaner vehicle) I have had at BMW Arlington has been friendly and respectful.
Went in to buy a used Mini for our daughter. Sales people were knowledgeable, finance people were great to work with. Caution on buying Saturday, it will take a while to get to the finance folks (comfortable waiting area), but when you do, they’ll walk you through the options, no high pressure sales tactics. Pretty smooth all-in-all.
Love my new BMW X5. Glad I stopped by BMW Arlington to test drive and purchase my vehicle. I will return again when I’m in the market.