Very prompt and professional. Great service. My service advisor was very attentive to the needs of my vehicle.
From the time I walked into the dealership to have my vehicle serviced, I was met with courtesy and professional, when I picked up my vehicle I received the same treatment, I believe that the repairs were done correctly, I can feel the difference in the operation of my vehicle, I have an older year Cadillac so it's important to me that what ever is wrong is fixed correctly the first time, Kent Cadillac has never let me down and vehicle repairs can be a scary adventure, so thank you Kent Cadillac.
Always do a great job on my car. Best part is car gets washed and just makes you feel good.
I had an appointment for service. When I arrived I received a friendly greeting and was quickly directed to my service agent. The repairs were completed sooner than expected and my overall experience was excellent.
Antoinette was a very pleasant person to talk she work as a trade your keys person, and her big smile you can’t help it but to like her, and our service advisor mike was extremely helpful and professional. I can’t recommend any other place to do business with ease and peace of mind like I do for this place … I want to thank Antoinette and Mike for this great experience we got . Antoinette (trade your keys person) she had a big shining smile on her face all the time she made me and my wife feel that we ...
Very professional. My representative was so good at communicating my cars needs. Completed repairs in timely manner and washed my car. Great experience
My service tech was very professional and kept me well informed. Completed repairs when he said he would. Washed my car. A big plus.
I can't remember his name, but the young man who took my info and checked my car in had a great attitude and excellent customer service skills.
Service experience was great. All my issues were addressed in a timely manner. Very satisfied
Courteous people, clean waiting room, and the job was done right in a timely manner.
I appreciated the explanation of work done.as well as courtesy of staff members. Clients are treated with respect.
The staff is friendly, courteous, and professional. Whenever I come in to have my vehicle service I am always treated like family. The waiting room is full of snacks and beverages while you wait and everyone make sure my needs are met. They always go above and beyond to make sure I’m completely satisfied!
Always very professional and courteous service. Makes It a pleasure in dealing directly with employees that care.
Great service and staff. Much appreciated by all who I interacted with and I would recommend your services to others.
Always courteous, top rate personnel. Took care of my car as if it was a new car.
Yes! Michael was absolutely awesome, your team was absolutely amazing!! I was traveling and just happened to choose your location to service my vehicle. I was absolutely pleased with every aspect of the service I received!! Ms. Brice, was absolutely pleasant ! Her personality was absolutely magnificent! She demonstrates the qualities and professionalism that many organizations would love to have!! That coming from a Federal Government employee, who happens to be an Employment Specialist. I won't recruit her, but I could, she would be a welcomed assist to many organizations. Thank you again, for an absolutely awesome experience! Rw. Babin (210) 488...
My CUE system repair was completed in a timely and professional manner. Service advisor providing updates on progress and completion time..
Ivan Perez does a great job making sure the SRX is taken care of correctly. He keeps me updated also. Everyone is friendly and helpful
Ivan in the service department was very helpful and made everything so smooth. Ivan made sure I was aware of all the steps and got me in and out.
Tommy provided exceptional service from the start to the finish. He provided timely updates and ensured I understood the required repairs. Please extend my appreciation to Tommy for his champion customer service, impeccable skills and ability to execute with delivery excellence. Thank you!
Very helpful and attentive will come back. Needs to look at our service plan we have more than one oil change.
Excellent Job without appointments my job was still done at the time frames I was giving.
Great service very friendly made me feel very comfortable while I waited thanks so much
My Service advisor Israel Diaz is always very professional and treats me as family. I feel that he is courteous an answers any questions I may have. I feel very confident that he is honest and helps me make the best decision on my Cadillac.
No complaints. They did exactly what they said they would do😀
Reception from Antoinette was awesome and Tj in service was great will absolutely be bringing my business back to Frank Kent.Antoinette makes the Frank Frank experience excellent
Great service and performed right the first time around. The customer waiting area was clean, and snacks were provided. Keep up the great work and fast friendly service.
Great customer service, even for a pre-owned vehicle purchase. I had a minor issue and they took care of it immediately. They exceeded my expectations in every way. I highly recommend this dealership.
Great reassurance and hospitality. Really nice friendly lady in the waiting area that kept everyone company. I thought that was pretty cool! Great service A+
Frank Kent is a fantastic dealership! Glenn Anderson was my salesman, and he worked his behind off to get me a great deal on my car. I would recommend him to everyone! I want the owner, Will Churchill, to know what a great employee he is.
I received the type of service that was worthy of the high class service expected of a Cadillac Dealership. Everyone I cane in contact with was friendly and eager to help !
This dealerships is the best! They are very professional and competent! They get right to work and you are on your way in no time. I would recommend them to anyone!
Ivan the service advisor and Eric the tech are a great team easy to work with always friendly and also helpful. They make it easy for car repairs
They were professional, courteous, friendly and mindful of my time. They explained everything to me using terms a lay person like myself can understand. I’m totally satisfied.
10+++ Excellent service! Thank you TJ and Cliff!! Looking forward to our next service visit. Thank you, Cliff, for sharing your wonderful memories of Dad when he was still driving and bringing in their Cadillac for service.
I have used Cadillac of Arlington for several years now and have always enjoyed a professional experience from all staff. I’m able to get in and get out and my service advisor Eric Rancher always provide professional and courteous service.
The dealership is aways clean and nice. Tbey take you according to appt time. I Iove this place. The prices are excellent. Great customer service.
I have provided a score of 5 because the service department always does a phenomal job with a smile. My visit on today was not any different than the previous one for my service checks. Erick Rancher Sr always goes above the call of duty and no matter how busy the service department may get he always focus on the task at hand. I recommend not only Erick Rancher Sr but the entire service department for doing such a great job. I will continue to buy Cadillac vehicles due to the service that you ALWAYS receive at the Arlington location on ...
I cannot say enough about my sales person, Kevin Beasley. He is professional, well informed, very responsive, hard working, presentable, caring and, above all, honest. After purchasing close to 30 cars in my lifetime Kevin actually provided, in addition to all the above referenced qualities, a hassle free experience. He worked with me on the price even though the car was already deeply discounted. Overall it was a great experience! Moreover, the gentlemen I met from his office like Tyler and Jimmy in finance were also terrific to work with. In addition to Kevin I especially like The other sales person, ...
I am very pleased with my automobile purchase. What I am more pleased about, is the buying experience overall. There was no pressure and at no time did I feel rushed. My salesman Kevin, made me feel very comfortable from the initial introduction. He impressed me most with his professionalism and his vast knowledge of the products. He even has a great personality! 😊 Kevin gives incredible service and is the person you'll want, aiding in your vehicle search. My satisfaction was his highest priority, so; if you’re in the market for an automobile, I highly recommend “Kevin Beasley” ...
Eric at Arlington Cadillac in the serivce depart is effencient, always gets my vehicle in and out. Keeps me posted with updates and special offers!
The most heavenly experience with Eric! Extremely supportive and knowledgeable young man. I came in a bit nervous about the pricing of my repairs/service but Eric was outstanding in assuring me that he was there to help not hurt! Music to my ears:-)
Brought my vehicle in for some service and warranty work. The service advisor kept me updated, was well informed, knowledgeable and low pressure. Drop off was quick, repairs were quick, pick up was quick, and the price was on point. No "stealership" here. Thank you guys for making this truly a Cadillac experience.
Cadillac of Arlington are great! My sales rep was Rodney Gayle and he was amazing! He was very patient and considerate of my time while I was there. The financing person with was amazing too! Her name is Katie Schneider. She was very persistent on getting me the best rate possible, witch I definitely appreciate. I was able to drive off the lot my first time coming in, with a beautiful 2015 Dodge Challenger RT, with gap insurance and extended warranty that was in my price range. Amazing staff! 5 stars from me!
Eric always takes care of any issue w/ professional and friendly customer service. No matter whether the issue is something requested to be addressed or not.
It was the best car experience I've ever had. Philip Edwards was very professional, knowledgeable, informative & patient. He helped me find the best Cadillac SUV with all the bells & whistles. He even went the extra mile & drove to pick up my Cadillac SUV from a near by city...talk about outstanding customer service and going the extra mile. I'm very pleased with the service I received & very happy with my Cadillac SUV. I look forward to future purchases & I will highly recommend Cadillac of Arlington to my family and friends. If I could ...
Did a thorough inspection of the entire vehicle recommend some things that vehicle would need and some that were optional Ivan was an awesome representative of Cadillac of Arlington and I would recommend these people to anyone
Ivan Perez did an excellent job of making sure all warranty work was taken care of during my visit, so much appreciated, Thank you for watching out for me.
Our salesman , Robert, was considerate and helpful in helping us chose our new car. No pressure to buy and answered all our questions with knowledge about the vechicle
I had the pleasure to meet Cody one of the salesman, he was very helpful, perfessional and dedicated with assisting me. I feel he provided wonderful services to someone new to purchasing a Cadillac, my experience was excellent. Thank you
Excellent customer service by Ivan Perez! He greeted me with a smile, told me what to execpt and followed through with exactly what he promised!
My Cadillac CTS received excellent service. In addition, the car was cleaned inside and outside. Erick keep me informed on the status of my car. It is always a joy to come here.
Knowing that C of A will make a repair correctly and expediently is the reason I bring my CTS back. You can leave with confidence that the job is done right.
Service provider went above and beyond with costumer service, getting things done quickly and ensuring service was done with utmost quality. Have had a great experience at every appointment! Highly recommend having service done here if great quality is wanted without all of the headache. Great great great!
Very good service at Cadillac of Arlington! The service was performed in a timely manner. They are all very friendly and very professional. I enjoy returning to the dealership.
Great ppl, great service. Mike was very helpful i will always bring my car to him even if i did not buy the car there. I will tell all my family and friends.
I would highly recommend this dealership and service department! They kept me up to date and went above and beyond. I will be back. Thanks Cadillac of Arlington!
Billy Gregg was very professional and helpful! My Escalade looked brand new when I received it back after it had been wrecked on the rear driver side. I will definitely keep this dealership in mind for future repairs and purchases!
Great as always. Aways willing to work around my schedule. Keep me informed about in changes and request permission before proceeding with additional services and provide estimates before work is complete.
They did a great job on my vehicle. they are friendly and efficient. The loaner car was clean and ready to go. They were very busy but still took care of me quickly.
The service department and service advisor, Erick was so incredibly helpful and professional! I would definitely recommend this dealearship because they will take care of not only your vehicle but the the customer as well! Thank you so much!! 🙂
Michael was very polite and awesome at helping me with getting a new battery and oil change he also made sure that my car was clean and everything was done
Wonderful dealership. They make you feel like you are the most important person in the lot. They go out of the way to make the deal right for you. Would definitely recommend this dealership.
Great friendly service and service adviser. I am always please with how I am treating and it is always a service with a smile. Service adviser always takes good care to explain and answer all my questions.
I visited Caddilac of Arlington for the first time. I was greeted with friendly staff. Gary Shelby provided me with excellent customer service. Negotation was very professional. Caddilac of Arlington is the best place to buy a car. I really love my new car. Thank you Shelby.
Brought my 2008 DTS in for a tune up and throttle problem, they gave me a Loaner and it rides like a new car now
Well , I live 30 mins away and there is a couple dealerships next to where I live but I will only go to yours ! I normally deal with Doug he was the first person I brought my car to and the best customer service so after that I only brought my car to him This time Jennifer was the person in the service dept I worked with and good customer service also ! And the staff that always gets your ins card and gives you your loaner is always great !! I always recommend this dealership to everyone I know because I know ...
Good experience with Ron & JJ in Arlington, TX. Nice people. The negoiation experience was professional & worth the time. A couple fo items need to be fixed or changed & Ron put this in writing. I wasn't as happy with the Finance experience. Pressured when it came to extended warranty. Some other comments were made that I thought were unprofessional. I'm in Sales so I'm in this world. There are things I would never say to a client.
Doug Spivey handled my recall situation and service very professionally. My recall service was completed in less than 3 hours and the car was returned to me clean and washed.
We needed some routine service on our 2012 SRX, and our Service Advisor, Doug Spivey, notified us of some other recommended scheduled maintenance. We agreed to have that done as well, but Doug noticed that our tires were well worn. He gave us a cost estimate for the tires & installation, and the price was very competitive with the "Tire Stores" so we agreed to have that done as well. Doug was in touch with us regularly to update us on the status, and made sure we had a loaner car. Now it's like new! Will certainly return ...
I was serviced by cashier Lorena Juarez. Ms Juarez met me with the best, warm friendly attitude. We was amazing in that she made sure I did not have to wait long at all. She has made sure to match me up with the right loaners, which I thoroughly appreciate. Ms Juarez I believe truly represents what Moritz stands for.
Had a wonderful experience at Cadillac of Arlington start to finish my salesman Bryan did it excellent job very forthcoming very knowledgeable great guy thanks Brian.
I brought in my 2005 Cadillac De Ville. My service representative Doug was absolutely amazing!!! He is a true professional and ensured my car was squared away and safe for the road. I had to get a new radiator, hose and have my tires aligned and balanced. Doug represents the professionalism that is Cadillac and I am proud to own a Cadillac. I will always own a Cadillac. Thank you Doug and Cadillac of Arlington!!!
I received excellent service form the cashier Lorena Juarez! she was able to get me in and out quick with a smile! she had a very positive attitude and got me into a great loaner car while I'm waiting for my car. Very great employee!!!
March 17, 2015 Had my auto serviced, and received great care from Ms. Juarez and Mr. Spive as always. I was handled in a very expedient fashion. Thank You Ed Givens
Received excellent help from the team of Lorena Juarez,Mark Williams once again receiving good quality assistance . completed January 26, 2015 Ed Givens a client for 15 yrs.
Sep 24, 2014 Received excellent help from the team of Lorena Juarez,Mark Williams and Eric who heads the Service Dept. Received the utmost professional care from the moment of my arrival to the moment of the retrieval of my automobile.
Service Advisor Jeff Alexander was very helpful, patient and knowlegable. He put me at ease during a very stressful situation, expained the problem and solution and followed thru on everything he promised. He helped identify and explain a few other potential service problems I was not aware of that could have caused severe damange later. Both Jeff and the Service Manager took their time and treated me like I was the only one in the shop. I would recommend the Service Department at Cadillac of Arlington to anyone in need of automotive services. I will never take my vehicle anywhere ...
They were really helpful and friendly, they worked hard to get us just were we wanted to be in price. They did everything they said they would do.
Had tire(s) adjustment issue that was immediately corrected by my service manager and customer care associate. and as always handle with such an professional manner.
it was a pleasure doing business with these two gentlemen because Bob Paul, the sales rep. didn't pressure us at all and was very helpful to us in trying to select a model and Ken Moore did an excellent job in finding us the lowest interest rate possible. These folks could not have been more cordial or helpful. Congratulations to Moritz Cadillac for employing these two individuals.
I went to Moritz to get my Cadillac serviced and I had a great experience! The employees were courteous and extremely helpful. I highly recommend this dealership.
Doug was a pleasure to work with. I will highly recommend him to anyone I know who is purchaing a vehicle. He made the buying process very easy and fast.
I am military newly stationed in Texas. During my years of service it has always been important for me to find a reliable dealership to service my Cadillac ( 3rd one). I think i've found that service at Moritz. The most striking impression was the initial positive experience I had with the staff. I really appreciate their courteous customer service and friendly sense of humor. The dealership is clean and the refreshments offer a nice, convenient touch. A special thank you to Lorena Juarez for her friendly smile and Mr Gary Hecox for his patience in answering ALL of my ...
John is awesome. John put me in the exact car I asked for at a fair price and arranged the exact financing I needed. John is both knowledgeable, friendly and professional. So, today I have a 2013 Cadillac SRX from Moritz. Thanks, John.
Again, I received a very satisfying service experience by the team of Ms. Lorena Juarez and Mr. Mark Williams and as always I was given the utmost professional help. Thank You Ed Givens
Bob Paul was the most personable and professional sales person! So often people won't listen to what you want and are always trying to upsell you. Not Bob! He found me exactly what I wanted and helped me stay within my budget. I've already told 3 close friends about him and Mortiz Cadillac. When I left there and returned my previous lease to its dealership, I couldn't get over the difference. I'll honestly never go back to the old place now that Mortiz Cadillac & Bob have set the bar so high. I never knew what I ...
Ms. Juarez prepares the service maintenance documents in a very expedient manner cutting the waiting time upon exiting the service department and she displays a very professional in doing so. Mr. Williams from the moment of arrival to delivery of auto after service has been performed is done with the utmost professional attitude and has an portrays a We Care attitude when ever I have an appointment. Ed Givens Service date August 16, 2013
I am very impressed with the service that I got. I really like the new service area as well. Great job by Mark and Lorena.
John and Tony are awesome! John put me in the exact car I asked for at a fair price and Tony arranged the exact financing I needed. They are proof that you can be professional, knowledgeable and friendlly at the same time. We already knew the service department is second to none, but now we know that Moritz has a complete team. So, today we have a 2013 CTS from "Team Moritz" and two new friends. Thanks guys!!!! Blessings, John Gillespie
She helped me get into a great rental car. She was great, quick, and kind. She made sure I got into a car that I preferred. I been back and forth a couples times and she always had a smile and remembered me and greeted me.